Frequently Asked Questions

Rent is due on the 1st of the month and you have up until the 5th of the month to pay, late fees will start on the 6th of the month.

You are required to have renters insurance. You must have at least 100,000 in liability coverage and upload your Declaration Page into the resident portal for verification., If you do not submit your renters insurance policy or if your policy expires then you will be auto-enrolled in the community's renters insurance policy, which doesn't cover personal property.

Water and Sewer are sub-metered and billed monthly through Conservice. All other utilities would be paid directly to the provider based on personal usage and election of services.  Electricity service is provided through Nashville Electric Service (NES) and Cable / Internet can be obtained through either Xfinity, AT&T, Verizon or Google Fiber.

No, our units do not come furnished.

We believe in full transparency, please see our Fee Sheet for details on any additional charges.

Our application process is quick and easy. Apply online on our website by clicking the Apply Now button, select your desired floorplan, move in date and lease term. Complete the online application and add additional applicants. Upload your ID and proof of income directly in the applicant portal.

Yes, it is $75. We also have an administrative fee of $150.

No, leases are signed digitally.

Rent will be paid through the Resident Portal. We accept e-check or credit/debit card. You can set up a one time payment or monthly recurring payments. There will be a processing fee based on the form of payment that you select.

Water and sewer services are submetered and will be billed based on actual usage. These charges will be billed with your monthly rent payment. Electricity will be billed separately and must be paid directly to Nashville Electric Service.

We provide valet trash pickup service. Trash will be collected after 7pm five nights per week (Sunday-Thursday) directly from outside your door, and a trash bin will be provided for your convenience.  If you have additional trash beyond that needs to be disposed of outside of the regularly scheduled service times, there are trash rooms available on each floor to dispose of your trash yourself.  We do not offer bulk item disposal.

Maintenance requests can be submitted through your resident portal or by contacting the leasing team.

Maintenance is still available for after hours emergencies. Please call the leasing office at 615-770-2775 and press the option for maintenance. Please leave a message with your apartment number and maintenance emergency and a maintenance team member will contact you back immediately.

Our Sky lounge is open from 7am-10pm. Our fitness center and co-work space are open 24 hours for your convenience.

We’re happy to welcome pets to our pet‑friendly community! Each household may have up to two pets. The following breeds are restricted: Pit Bulls and Staffordshire Terriers, Doberman Pinschers, Rottweilers, Chows, Great Danes, Presa Canarios, Akitas, Alaskan Malamutes, Siberian Huskies, and Wolf‑Hybrids, and any mixed breed containing any of the aforementioned breeds. Additionally, the following animals are not permitted: birds, rodents, snakes, frogs, spiders, ferrets, and other exotic animals.

We want all of our residents to enjoy their living experience throughout their time at Infinity Lofts Gulch. We ask that our residents and their guests follow all Community Guidelines found in your lease including, but not limited to:

• Proper use of amenities or common area spaces
• No smoking anywhere within the community
• Pets kept on a leash at all times and always pick up after your pets 

Yes, we do allow apartment transfers pending an approved inspection of your current home at at least 6 months have been spent in your current unit. If another apartment is available that better suits your needs, we will be happy to assist you throughout the transfer process. Please note that there is a transfer fee for any transfers requested during the active lease term.

At move‑in, each lease holder will be issued a key fob. The fob can be used to access designated amenity spaces.

All mail and packages will be delivered to our mail room located on the first floor by the mail room. Packages will be placed in our Parcel Pending lockers, and you will receive an access code once your delivery has been made.

Our standard security deposit varies by the size of the floor plan. Increased deposits may be required based on applicant credit.

Your move-in fees will consist of prorated rent and community fee, any applicable pet fees, and deposit.

10% of your base rent. This fee is assessed to your account on the 6th of the month.

We do offer early lease terminations.  These would require a 60 Day Written Notice and an Early Termination Fee equivalent to the amount of twice the contract base rent.  If you were provided any concessions at the beginning of your lease, you will be required to pay those back as well.

Yes.  Parking is available first come first serve on the 2nd floor of the garage inside the gated area. It will be the first 12 spots on the right with a sign that says "24 hour guest parking."

The ground level of our garage is managed by PMC and visitors are welcome to park there in accordance with their policies.

Guests are welcome to stay in accordance with the terms of our residential lease agreement.

For new leases, residents can sign a lease for a term of 12 months through 18 months.  Upon renewal, we offer shorter terms as well.

We require a 60 day written notice of your intent to vacate.